Alright I'll give my system specs before I continue to make our lives a little bit easier...
Sony Vaio Desktop Computer Model: PCV-RS420
Windows XP Home Edition Service Pack 2
Intel Pentium 4 Processor 2.8 Ghz
USB 2.0 ports
I've already tried...
1.) reinstalling the two programs several times.
2.) Holding the center button with the menu button.
3.) tried to put it into disk mode (says "OK to disconnect"
4.) Deleteing all USB entries under the device manager.
Whenever I plug it in, the ipod would stay in the main menu screen with the option to choose music pcitures and whatnot. On my computer, it would say something like the hardware has malfuntioned and when i check under the device manager it would show up as "Unknown Device" I'm still having no luck. Can someone help me out please? Thanks