Sony defends PS3 from BBC "PS3 failure" report
The PS3 is certainly all over the news right now, isn't it? Even BBC is getting in on the action, but not in a way that you'd think. BBC's Watchdog program is set to feature the PS3 in a report, claiming that Sony is is refusing to fix systems suffering from the YLOD, or the Yellow Light of Death. The report also threw the PS3 hardware reliability into question, prompting Sony to immediately rush to the defense of their console.
"From the correspondence to date, I have serious concerns as to the accuracy of these allegations and the likely tone of the Watchdog report," wrote Ray Maguire, managing director of Sony UK. The report, which focuses on the PS3's hardware failure, seemed to indicate that the PS3 has a high likelihood of going YLOD, and that Sony is refusing to fix the problem for the instances that it occurs.
"The information that you have provided suggests a fundamental misunderstanding of the technical issues and a mis-characterisation of SCEUK s Out of Warranty repairs policy," Maguire added.
Earlier this month, Watchdog even set-up a van right outside the Sony UK HQ, called it the PlayStation Repair Action Team, and offered to repair PS3s for free. Watchdog received complaints from 155 PS3 owners, 10 of which went to the van. The program also sent a technical report to Sony, but it was based only on three units - one of which had already been tampered by the owner.
"The testing concerned a sample of only three PS3s, which cannot, on any basis, be deemed to be representative of a UK user base of 2.5 million," stated Sony. "One of these had in addition been materially altered by the owner."
SCEUK has run searches of its customer complaints/warranty database to identify the number of reports made to it regarding instances of system shutdown or failure in circumstances where the front panel yellow indicator is illuminated.
The results show that of all PS3s sold in the UK to date, fewer than one half of one per cent of units have been reported as failing in circumstances where the yellow indicator is illuminated.
Sony's defense of the PS3 came in the form of a six-page report, which you can view in full at GamesIndustry.biz through the source link below. The Watchdog program airs 8PM in the UK tonight.
Oh, and just a little note - Fanboys, let's not get ahead of ourselves in the comments section, okay?
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