Ok. I called Pelican Customer Support. I told them about the face armor not protecting my PSP's face and about the big scuff mark I have on it now.
The dimwit said, "Well, this is not covered under warranty because the Face Armor is designed to protect the PSP's face from damage with its padded surface."
I said: "Ok. But if the item is designed to protect the PSP's face and it doesn't, then that should be covered under warranty."
He told me about how he knows that its supposed to work because he has a PSP with 7 games and a Face Armor and its never failed him.
So I told him that I'd post on every last PSP forum where millions of PSP users read to find out what's going on in the PSP community so that everyone know how bad this product is and that if anyone asked me about it I'd tell them how bad it was.
The guy said, "Do what you have to do sir."
I said, "OK" and hung up.
LET THE POSTING BEGIN!!!
Plus I'm calling consumer affairs.
Follow the links, they are different views of the scuffs.